Career opportunity: Customer service/order taker/sales and tech support


Who you are:

Do you enjoy working with people and providing excellent customer service? Do you have the ability to understand technical questions and a natural curiosity about how things work? Does the idea of being part of a small but tightly knit group and contributing to team success motivate you? Does a job on the South Shore make your commuter’s heart rejoice? Then we just might have the job for you!

Who we are:

Métal Style Bouvet is based on the South Shore in Longueuil. We are a small, family-owned company with over 40 years of experience in the decorative hardware industry, distributing products for the building and furniture trade. Basically, we sell really nice door knobs and handles. Our client base is made up of door and window manufacturers, hardware resellers (showrooms), architects and designers, and some walk-in customers. Our product lines are distributed throughout Canada and the United States. We offer our customers high-quality merchandise, and our personalized approach and technical support have cemented our excellent reputation. At Métal Style Bouvet we put impeccable customer service and quality products first and foremost.

Interested? Visit our website to find out more: www.bouvet.com

Career opportunity: Customer service/order taker/sales and tech support

What you will do during a typical day:

  • Answer inbound calls and emails from customers (product information, pricing, availability of products, technical support)
  • Take customer orders via phone, fax, and e-mail and enter them into our system
  • Find solutions and resolve various problems using tact and diplomacy
  • Provide technical information about our products by phone, email or in person in our showroom (technical training will be provided)
  • Follow-up on purchase orders and estimates
  • Provide in-person service to customers in our showroom
  • Order verification
  • Assist other members of the team in their tasks as the need arises (That’s what working in a small team is all about…)

And eventually:

  • Travel within Canada and USA (1 to 3 times a year) to visit our most important clients.

What you will need: 

  • Absolutely:

    • Have a high school diploma (or GED) or the equivalent experience in customer service/sales and representation
    • Be available for full-time work from Monday to Friday, 8:30 to 17:00
    • Be able to work fluently in French and English both written and verbal.
      • Getting by in French or English won’t be enough
    • Have manual abilities or at least the ability to learn and understand the technical aspects of hardware products. It’s the “how does it work” curiosity of our intro.
    • Good knowledge of the Microsoft Office suite and Windows environment (Word, Outlook, and Excel)
    • A legal status permitting you to travel to the United States and a valid driver’s licence
    • Some experience with social media and the web for a company (Facebook, Instagram, Pinterest, etc)

  • A plus:

    • Knowledge of another language commonly used in business
    • Experience in the hardware, locksmith, or woodworking industry even if it’s only as a hobby
    • Experience with the Acomba inventory and order system
    • Experience in web marketing campaigns

You have the following Skills and Attributes:

  • A positive and winning attitude with an emphasis on customer service to handle situations with integrity, sincerity, and professionalism
  • An interest in and ability to learn about and understand hardware mechanisms
  • You are a good listener and can sum up and respond to situations efficiently, clearly, and appropriately
  • You exhibit excellent people and communication skills both written and verbal
  • You are team oriented, organized, and flexible
  • You can accept and assimilate constructive criticism or instructions

You will receive:

  • A full-time day job
  • A competitive salary based on your experience
  • Thorough technical training related to the specifics of our hardware products. You will become an industry pro!
  • A friendly work environment with an entrepreneurial spirit
  • The opportunity to grow and take on more responsibility as reward and recognition of your worthy effort and diligent work ethic
  • The opportunity to travel occasionally as a representative of our company

Still Interested?

If you think this is a good fit for you, send us your application so we can set up an interview if we agree.

We thank all those who apply, but we can only respond to those who meet our selection criteria.


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